Buckland Customs Brokers Ltd. is committed to Total Customer Satisfaction. Our commitment is based on a three-point promise:

We will deliver expert quality services that are consistently accurate, dependable and fully accountable in every respect.

How we do it:

• We employ customs specialists familiar with various industry-specific issues including expert tariff classification of your products, end-use tariff codes and NAFTA origin certification, as well as complex valuation issues such as retroactive pricing, royalty payments, management fees and assists.
• We utilize a comprehensive internal audit process to ensure that our operational procedures are in full compliance with all applicable customs statutes and regulations.
• We believe that the best definition of quality comes from our customers. That is why we have forged a link between our clients, our suppliers and ourselves through our quality management system (BQS) that focuses on continuously improving our services based on client input and feedback.

We are committed to providing you with the highest possible standard of professional customs brokerage, consulting and logistics services with the aim of meeting or exceeding your expectations.

How we do it:

• We have dedicated service teams that personally manage your account. One team and one phone number allows you to directly contact your account representatives rather than constantly dealing with different personnel at various branch locations.
• We are committed to providing you with the highest possible standard of professional logistic services including customs brokerage, compliance, international freight, and warehousing with the aim of meeting or exceeding your expectations.
• We believe in 100% communication - whether good or bad - to achieve mutually satisfactory results. We also maintain a highly proactive client service policy that involves a minimum number of annual service calls together with regularly scheduled meetings designed to address whatever specific quality or service issues may be pending at the time.

We will strive to deliver the absolute best value for money based on the available resources needed to satisfy all of your international trade requirements.

How we do it:

• We offer a full range of competitively priced customs brokerage, consulting and logistics services.
• We understand the various compliance issues applicable to your particular industry. This includes matters related to valuation, commodity tariff classification, OGD requirements and NAFTA certification.
• We provide newsletters on a regular basis to keep you up-to-date on important new customs regulations and developments in the international trade environment.
• We provide you with secure access through the Internet to your account information. We can also prepare monthly or periodic computer reports unique to your information requirements. Further enhancements to this service will eventually enable you to review invoices and other vital account data online.
• We have an import/export software program which allows you to prepare either import or export documentation including NAFTA certificates utilizing information from a self-maintained trade database. We also offer your vendors access to our website so that they can quickly and easily prepare customs documentation at no charge.