Buckland Customs Brokers Limited is committed to achieving excellence and quality in everything we do.

As a customer-focused organization, our goal is to understand and anticipate the individual needs of our clients and to provide service that consistently meets or exceeds their expectations.

Several years ago, we implemented a comprehensive Quality Management System (QMS) enabling people at all levels of our organization to become fully involved in achieving our internal quality objectives and enhancing the level of service to our clients.

Since then, we have made continual improvements to our QMS through daily attention to our systems, operations and business processes. This has led to a quality culture where our employees can work efficiently, effectively and consistently produce their best result.

To be recognized as a customer focused company by winning the loyalty of our clients and as a result, enjoying continued growth and profitability.

For Our Clients - Ensure total satisfaction by understanding their requirements and by continually improving our business processes, while maintaining mutually beneficial long-term relationships.

For Our Employees - Provide meaningful and rewarding opportunities to develop and apply their skills and expertise in a positive and supportive work environment.

For Our Suppliers - Develop strong relationships that provide quality services, which contribute to client satisfaction and our mutual success.

For Our Community - Give back to our community through corporate and personal involvement and support.

Steps We Have Taken...

In developing a quality management system, we have created or modified our business practices to develop, document, implement, monitor and improve each process. Together, these processes form a completely integrated system designed to ensure customer satisfaction at all stages. More specifically, we have taken the following steps:

• Improved communications with clients and more clearly identified their requirements.
• Met identified customer requirements.
• Monitored and measured client satisfaction.
• Met all applicable regulatory and statutory requirements.
• Supported internal communication and provided a quality infrastructure and work environment.
• Evaluated the effectiveness of our internal/external training.
• Monitored and measured our operational processes.
• Evaluated the suitability and effectiveness of our quality management system.
• Identified and implemented various quality management system improvements.

What it means to YOU

In today's environment of increased Customs compliance, border security and ever more stringent enforcement of various regulatory requirements through programs such as AMPS (Administrative Monetary Penalty System), it is more important than ever before to know that your broker is doing their utmost to ensure that your import and export shipments are being handled accurately. The Buckland Quality System enables us to work more efficiently and effectively on your behalf, thereby minimizing the risk of exposure to border delays, penalties and re-assessments.